FAQ
1. Why is prepaid cheaper?
Prepaid orders cost us less to process: no confirmation calls, no failed deliveries, no return freight. We pass that saving straight back to you with an extra 10% off using code SAVE10, plus free shipping across India.
2. How does Cash on Delivery work?
COD is available across India. To keep fake orders out, we collect a small advance of [₹99] online. This is not an extra charge. It’s deducted from your final bill, and you pay the balance to the courier.
3. What are the clogs made of?
Our clogs are made from [lightweight EVA foam], a soft, flexible, one-piece material that cushions every step. The exact material for each style is listed on its product page under Material & Construction.
4. Can I wear them in water or rain?
Yes. They’re water-friendly: rinse them, shake off the water, and they dry quickly. That makes them great for monsoon, beach trips, poolside, and around the house. Avoid leaving them in direct sunlight or near heat for long periods, as heat can change their shape.
5. Are these unisex? How do men’s and women’s sizes compare?
Yes, most styles are unisex and sized in UK/India sizes. Women usually go [one size down] from their regular women’s size. Check the size chart to be sure.
6. How do I choose the right size?
Use the Size chart link next to the size options and match your foot length in cm. Clogs are meant to be roomy, with a little space at the heel. If you’re between two sizes, pick the larger one.
7. What if the size is wrong?
Use the Size chart link next to the size options and match your foot length in cm. Clogs are meant to be roomy, with a little space at the heel. If you’re between two sizes, pick the larger one.
8. How long will delivery take?
Orders are dispatched within [1–2] business days. Delivery takes [2–4] days to metro cities and [4–7] days to the rest of India. You’ll get a tracking link by SMS and email once your order ships.
9. Is my payment safe?
Yes. All payments go through a secure, encrypted checkout via [Razorpay / your gateway]. We never see or store your card or UPI details.
10. How do I clean them?
Wash with mild soap and water, rinse, and air-dry in the shade. Don’t use a washing machine, dryer, or hot water.