Refund policy

At HAWABAZI, we want you to love every pair. If something isn’t right, here’s how we’ll fix it.

1. 7-day easy exchange

You can request an exchange within 7 days of delivery for:

  • A different size
  • A different color or style of equal value (subject to availability)

To be eligible, the product must be:

  • Unworn, unwashed, and in the same condition you received it
  • With all original tags and packaging
  • Free of dirt, stains, odor, or signs of use

Products that show signs of wear or don’t meet these conditions can’t be exchanged and will be sent back to you.

2. Damaged, defective, or wrong product

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery.
  • Share your order number with clear photos or, ideally, an unboxing video.
  • Once verified, we’ll offer a free replacement, or a full refund if a replacement isn’t available.

There’s no extra cost to you in these cases.

3. Refunds

Since we offer easy exchanges, refunds are given only when:

  • The product was damaged, defective, or wrong, and a replacement isn’t available
  • The size or style you want in exchange is out of stock
  • An order is cancelled before dispatch

Refund method and timeline:

  • Prepaid orders: refunded to the original payment method within 5–7 business days of approval.
  • COD orders: refunded by bank transfer / UPI (we’ll ask for your details) within 5–7 business days of approval.
  • Depending on your bank, the amount may take a few extra days to show in your account.

4. Exchange shipping charges

  • Size or style exchanges: [we offer one free exchange per order / a reverse pickup charge of ₹[99] applies, collected before re-dispatch].
  • Damaged, defective, or wrong items: free reverse pickup and re-delivery.
  • If reverse pickup isn’t available at your pincode, we’ll ask you to self-ship the product to our address, and we’ll reimburse up to ₹100 of the shipping cost for damaged, defective, or wrong items.

5. Items not eligible for exchange or return

  • Products that have been worn, used, washed, or damaged after delivery
  • Products without original tags or packaging
  • Items bought during clearance or final sale (marked “Final Sale” on the product page)
  • Free gifts or promotional items
  • Requests made after 7 days of delivery

6. How to request an exchange or return

  1. Contact us within 7 days of delivery:
    • Email: thehawabazi@gmail.com
  2. Share your order number, the product, the reason, and the new size or color you want (for exchanges).
  3. Once approved, we’ll arrange a reverse pickup within 2–4 business days.
  4. Pack the product securely in its original box with tags.
  5. After the product reaches us and passes a quality check, we’ll dispatch your exchange within 2–3 business days or process your refund.

7. Order cancellation

  • Before dispatch: you can cancel any order for a full refund (prepaid orders are refunded within 5–7 business days).
  • After dispatch: orders can’t be cancelled, but you can request an exchange once it’s delivered.
  • Refusing a COD order at delivery without a valid reason may lead to COD being disabled for future orders.