Shipping policy
At HAWABAZI, we want your new pair to reach you quickly and safely. This policy explains how we process, ship, and deliver your orders.
1. Shipping coverage
We currently ship across India to all serviceable pincodes. We do not ship internationally at this time.
If your pincode is not serviceable by our courier partners, we’ll contact you, and you’ll get a full refund for any prepaid amount.
2. Shipping charges
- Free shipping on all orders across India, with no minimum order value.
- Cash on Delivery (COD): [a small advance of ₹[99] is collected online to confirm your order and is deducted from your final bill / a COD handling fee of ₹[49] applies]. Any such amount is clearly shown at checkout before you place your order.
Pay online and save: prepaid orders get an extra 10% off with code SAVE10.
3. Order processing time
- Orders are processed and dispatched within 1–2 business days of being placed.
- Orders placed on Sundays or public holidays are processed the next business day.
- COD orders may be confirmed by call, SMS, or WhatsApp before dispatch. Orders we can’t confirm may be cancelled.
- During sales or festive periods, processing may take an extra 1–2 business days.
4. Delivery time
After dispatch, estimated delivery times are:
| Location | Estimated delivery |
|---|---|
| Delhi NCR | 1–3 business days |
| Metro cities | 2–5 business days |
| Rest of India | 4–7 business days |
| Remote areas / North-East / J&K | 7–10 business days |
These are estimates. Delays can happen due to weather, courier operations, strikes, festivals, or other reasons beyond our control.
5. Order tracking
Once your order ships, you’ll get a tracking link by SMS, email, and/or WhatsApp. You can also track your order from My Account → Orders on hawabazi.com.
If you haven’t received tracking details within 3 business days of ordering, contact us at [thehawabazi@gmail.com].
6. Delivery attempts and undelivered orders
- Our courier partner will make up to 3 delivery attempts.
- Please make sure your address, pincode, and phone number are correct and that someone is available to receive the package.
- If an order is returned to us because of an incorrect address, repeated failed attempts, or refusal at delivery:
- Prepaid orders: we’ll refund the order amount minus the actual shipping and return charges, or re-ship the order after the shipping cost is paid again.
- COD orders: repeated refusal of COD orders may lead to COD being disabled for future orders.
7. Changing your address
You can change your delivery address before your order is dispatched by contacting us at thehawabazi@gmail.com with your order number. Once an order has shipped, we can’t change the address.
8. Damaged, tampered, or wrong items
- Please don’t accept a package that looks opened, tampered with, or badly damaged.
- We recommend recording an unboxing video when you open your parcel.
- If you receive a damaged, defective, or wrong product, contact us within 48 hours of delivery with your order number, photos, or the unboxing video. We’ll arrange a replacement at no extra cost.
9. Order cancellation
You can cancel your order before it’s dispatched by contacting us. Prepaid orders cancelled before dispatch are fully refunded to the original payment method within 5–7 business days. Orders can’t be cancelled after dispatch, but you may be eligible for an exchange under our Return & Exchange Policy.